MOCHIL wants to provide the best for our customers, for that reason we offer free shipping for all orders.
We currently send to Switzerland and Lichtenstein. More countries will follow. However, if you are interested to get a MOCHIL product outside of these countries, please do not hesitate to contact us.
Usually we deliver your order immediately, which means it takes 2-4 days until you receive the articles. Since our products are handmade and carefully produced in a small factory in Mexico we might occasionally run out of a specific item. Depending on the workload it can take up to four weeks for seamstresses to catch up.
Once your order has been approved, you will receive an email confirmation.
We take pride in our products and stand behind our services. We make it a priority to ensure your utmost satisfaction and do our best to handle any matter with fairness and responsibility.
If an item received is classified as faulty and was received damaged it has to be reported to MOCHIL as soon as possible, but seven calendar days after delivery at the latest. Please do not send anything back to us without our prior knowledge and confirmation. All customers pay the return-shipping fee.
We appreciate your understanding.